Thursday, June 20, 2013

Durham 9-1-1 Access Unavailable - Repair Underway But No Timeframe Available

Most calls placed to 9-1-1 are not getting through to the Durham Emergency Communications Center. Residents and businesses in need of emergency assistance should call the non-emergency number at (919) 560-4600 if a recording is received when dialing 9-1-1.

According to James Soukup, director of the Durham Emergency Communications Center, service providers Frontier and Intrado are now working to find and repair the problem as soon as possible.

As soon as the repair is completed, another notification will be issued to alert the community that the entire 9-1-1 network is operational.

About the Durham Emergency Communications Center
The Durham Emergency Communications Center is the primary public safety answering point for the City and County of Durham. Guided by the City’s Strategic Plan, the Center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County. Services include, but are not limited to, emergency and non-emergency requests for assistance; dispatch of police, fire, and emergency medical services; other city/county support agencies; and other duties as required. The geographic service area encompasses 296 square miles with approximately 250,000 residents. The Center has earned the internationally recognized APCO Project 33 Certification from the Association of Public Safety Communications Officials International, Inc.; Emergency Medical Dispatch Accreditation by the National Academy of Emergency Medical Dispatch; and accreditation by the Commission for Accreditation of Law Enforcement  Agencies. The Center was the first, and currently, one of only two centers in the world to hold these three accreditations simultaneously. To learn more, visit or “like” them on Facebook.

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